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Verificación de identidad por vídeo

Comprobación de actividad

Para determinados retiros de dinero fiduciario, es posible que se requieran verificaciones de identidad en la aplicación. Esto garantiza que la persona que aprueba la solicitud esté presente y coincida con su identidad verificada.

  • Las comprobaciones de actividad aparecen en tu cola como una acción pendiente.

  • Golpe Iniciar comprobación de actividad en la parte inferior de la página de detalles.

  • Siga las instrucciones que aparecen en pantalla para escanear su rostro.

  • Captura una imagen de tu documento de identidad oficial.

  • Si tiene éxito, su aprobación se registra y se aplica. 

  • Si no se completa con éxito, la solicitud permanecerá pendiente hasta que se verifique correctamente.

Asegúrate de estar en un lugar bien iluminado y de tener un documento de identidad válido expedido por el gobierno (permiso de conducir, documento nacional de identidad, pasaporte, etc.).

Verificación de identidad por vídeo programada

Actualmente, la función de programar una llamada de verificación de identidad por vídeo no está disponible en BitGo Verify. Por favor, continúe realizando estas operaciones a través de nuestra plataforma web.

About BitGo

BitGo is the digital asset infrastructure company, delivering custody, wallets, staking, trading, financing, and settlement services from regulated cold storage. Since our founding in 2013, we have been focused on accelerating the transition of the financial system to a digital asset economy. With a global presence and multiple regulated entities, BitGo serves thousands of institutions, including many of the industry's top brands, exchanges, and platforms, and millions of retail investors worldwide. For more information, visit www.bitgo.com.

©2026 BitGo, Inc. (collectively with its parent, affiliates, and subsidiaries, “BitGo”). All rights reserved. BitGo Bank & Trust, National Association (“BitGo Bank & Trust”) is a national trust bank chartered and regulated by the Office of the Comptroller of the Currency (OCC). BitGo Bank & Trust is a wholly-owned subsidiary of BitGo Holdings, Inc., a Delaware corporation headquartered in Palo Alto, California. Other BitGo entities include BitGo, Inc. and BitGo Prime LLC, each of which is a separately operated affiliate of BitGo Bank & Trust.

BitGo does not offer legal, tax, accounting, or investment advisory services. The information contained herein is for informational and marketing purposes only and should not be construed as legal, tax, or investment advice. You should consult with your own legal, tax, and investment advisor for questions about your specific circumstances.

Digital assets are subject to a high degree of risk, including the possible loss of the entire principal amount invested. Past performance and illustrative examples do not guarantee future results. The value of digital assets can fluctuate significantly and may become worthless. No BitGo communication is intended to imply that any digital asset services are low-risk or risk-free. BitGo is not a registered broker-dealer and is not a member of the Securities Investor Protection Corporation (“SIPC”) or the Financial Industry Regulatory Authority (“FINRA”). Digital assets held in custody are not guaranteed by BitGo and are not subject to the insurance protections of the Federal Deposit Insurance Corporation (“FDIC”) or SIPC. Custody and other digital asset services are subject to eligibility, jurisdictional, and regulatory restrictions. Availability of specific products and services may vary by location and entity.

BitGo endeavors to provide accurate information on its websites, press releases, blogs, and presentations, but cannot guarantee all content is correct, completed, or updated. Content is subject to change without notice. BitGo disclaims any obligation to update or supplement such information except as required by applicable law or regulation.

BitGo makes no representation that the information contained herein is appropriate for use in any jurisdiction where its distribution or use would be contrary to law or regulation or would subject BitGo or any of its affiliates to any registration or licensing requirements in such jurisdiction. Persons who access this information are responsible for complying with all applicable laws and regulations.