Cybercriminals are shifting tactics. Increasingly, they use social engineering—manipulating human trust rather than breaking through technical defenses—to gain unauthorized access. These schemes often involve impersonating trusted individuals or companies to trick victims into handing over sensitive information or approving fraudulent transactions.
Why It Matters in Crypto
Social engineering is especially dangerous in crypto, where transactions are irreversible and funds can vanish in seconds. Attackers may pose as BitGo employees, send fake support emails, or create convincing login pages to steal your credentials. Some now even use AI voice deepfakes to impersonate executives.
BitGo’s Security Approach
At BitGo, security is our foundation. We’ve never lost client funds in custody and employ layered protections, including:
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Mandatory 2FA and identity verification
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Internal phishing training and awareness drills
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Collaboration with law enforcement and white hat hackers
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Ongoing education for our clients
How to Protect Yourself
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Verify senders carefully—watch for spoofed domains (e.g., B1tGo.com)
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Never share passwords, 2FA codes, or private keys
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Be skeptical of urgent requests or suspicious calls
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Use security features like 2FA, device monitoring, and whitelists
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BitGo will never call you unprompted. If unsure, email: support@bitgo.com
Report Suspicious Activity
If you suspect a scam, don’t engage. Report it to support@bitgo.com. Your vigilance helps protect the entire BitGo community.
Security Is a Shared Responsibility
BitGo remains committed to your protection—but your awareness is essential. Together, we can stay one step ahead.
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About BitGo
BitGo is the digital asset infrastructure company, delivering custody, wallets, staking, trading, financing, and settlement services from regulated cold storage. Since our founding in 2013, we have been focused on accelerating the transition of the financial system to a digital asset economy. With a global presence and multiple regulated entities, BitGo serves thousands of institutions, including many of the industry's top brands, exchanges, and platforms, and millions of retail investors worldwide. For more information, visit www.bitgo.com.
©2025 BitGo, Inc. (collectively with its parent, affiliates, and subsidiaries, “BitGo”). All rights reserved. BitGo Trust Company, Inc., BitGo, Inc., and BitGo Prime LLC are separately operated, wholly-owned subsidiaries of BitGo Holdings, Inc., a Delaware corporation headquartered in Palo Alto, CA. BitGo does not offer legal, tax, or investment advisory services. The statements contained herein are only intended for marketing and informational purposes and should not be interpreted as legal, tax, or investment advice. Please consult your legal,tax,investment, or other professional advisor for questions about your specific circumstances. Digital asset holdings involve a high degree of risk, and digital asset values may fluctuate on any given day. Accordingly, your digital asset holdings may be subject to large swings in value and may even become worthless. The information provided herein is not intended for distribution to, or use by, any person or entity in any jurisdiction or country where such distribution or use would be contrary to law, statute, or regulation. BitGo is not directing this information to any person in any jurisdiction where the publication or availability of the information is prohibited, by reason of that person’s citizenship, residence, or otherwise. The information contained in our press releases, blogs, and presentations should be considered accurate only as of the date of the press release, blog, or presentation. We disclaim any obligation to supplement or update the information in these press releases, blogs, or presentations, except as may be required by law. Product availability and client eligibility will vary by jurisdiction. Services listed may be provided by one of BitGo's affiliated entities.