Cybercriminals are shifting tactics. Increasingly, they use social engineering—manipulating human trust rather than breaking through technical defenses—to gain unauthorized access. These schemes often involve impersonating trusted individuals or companies to trick victims into handing over sensitive information or approving fraudulent transactions.

Why It Matters in Crypto

Social engineering is especially dangerous in crypto, where transactions are irreversible and funds can vanish in seconds. Attackers may pose as BitGo employees, send fake support emails, or create convincing login pages to steal your credentials. Some now even use AI voice deepfakes to impersonate executives.

BitGo’s Security Approach

At BitGo, security is our foundation. We’ve never lost client funds in custody and employ layered protections, including:

  • Mandatory 2FA and identity verification

  • Internal phishing training and awareness drills

  • Collaboration with law enforcement and white hat hackers

  • Ongoing education for our clients

How to Protect Yourself

  • Verify senders carefully—watch for spoofed domains (e.g., B1tGo.com)

  • Never share passwords, 2FA codes, or private keys

  • Be skeptical of urgent requests or suspicious calls

  • Use security features like 2FA, device monitoring, and whitelists

  • BitGo will never call you unprompted. If unsure, email: support@bitgo.com

Report Suspicious Activity

If you suspect a scam, don’t engage. Report it to support@bitgo.com. Your vigilance helps protect the entire BitGo community.

Security Is a Shared Responsibility

BitGo remains committed to your protection—but your awareness is essential. Together, we can stay one step ahead.

Table of Contents

The latest

All News arrowRight icon

About BitGo

BitGo is the leading infrastructure provider of digital asset solutions, delivering custody, wallets, staking, trading, financing, and settlement services from regulated cold storage. Since our founding in 2013, we have focused on enabling our clients to securely navigate the digital asset space. With a large global presence through multiple regulated entities, BitGo serves thousands of institutions, including many of the industry's top brands, exchanges, and platforms, as well as millions of retail investors worldwide. As the operational backbone of the digital economy, BitGo handles a significant portion of Bitcoin network transactions and is the largest independent digital asset custodian, and staking provider, in the world. For more information, visit www.bitgo.com.

©2025 BitGo Inc. (collectively with its affiliates and subsidiaries, “BitGo”). All rights reserved. BitGo Trust Company, Inc., BitGo Inc., and BitGo Prime LLC are separately operated, wholly-owned subsidiaries of BitGo Holdings, Inc., a Delaware corporation headquartered in Palo Alto, CA. No legal, tax, investment, or other advice is provided by any BitGo entity. Please consult your legal/tax/investment professional for questions about your specific circumstances. Digital asset holdings involve a high degree of risk, and can fluctuate greatly on any given day. Accordingly, your digital asset holdings may be subject to large swings in value and may even become worthless. The information provided herein is not intended for distribution to, or use by, any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation. BitGo is not directing this information to any person in any jurisdiction where the publication or availability of the information is prohibited, by reason of that person’s citizenship, residence or otherwise.