Cybercriminals are shifting tactics. Increasingly, they use social engineering—manipulating human trust rather than breaking through technical defenses—to gain unauthorized access. These schemes often involve impersonating trusted individuals or companies to trick victims into handing over sensitive information or approving fraudulent transactions.

Why It Matters in Crypto

Social engineering is especially dangerous in crypto, where transactions are irreversible and funds can vanish in seconds. Attackers may pose as BitGo employees, send fake support emails, or create convincing login pages to steal your credentials. Some now even use AI voice deepfakes to impersonate executives.

BitGo’s Security Approach

At BitGo, security is our foundation. We’ve never lost client funds in custody and employ layered protections, including:

  • Mandatory 2FA and identity verification

  • Internal phishing training and awareness drills

  • Collaboration with law enforcement and white hat hackers

  • Ongoing education for our clients

How to Protect Yourself

  • Verify senders carefully—watch for spoofed domains (e.g., B1tGo.com)

  • Never share passwords, 2FA codes, or private keys

  • Be skeptical of urgent requests or suspicious calls

  • Use security features like 2FA, device monitoring, and whitelists

  • BitGo will never call you unprompted. If unsure, email: support@bitgo.com

Report Suspicious Activity

If you suspect a scam, don’t engage. Report it to support@bitgo.com. Your vigilance helps protect the entire BitGo community.

Security Is a Shared Responsibility

BitGo remains committed to your protection—but your awareness is essential. Together, we can stay one step ahead.

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About BitGo

BitGo is the digital asset infrastructure company, delivering custody, wallets, staking, trading, financing, and settlement services from regulated cold storage. Since our founding in 2013, we have been focused on accelerating the transition of the financial system to a digital asset economy. With a global presence and multiple regulated entities, BitGo serves thousands of institutions, including many of the industry's top brands, exchanges, and platforms, and millions of retail investors worldwide. For more information, visit www.bitgo.com.

©2025 BitGo, Inc. (collectively with its parent, affiliates, and subsidiaries, “BitGo”). All rights reserved. BitGo Bank & Trust, National Association (“BitGo Bank & Trust”) is a national trust bank chartered and regulated by the Office of the Comptroller of the Currency (OCC). BitGo Bank & Trust is a wholly-owned subsidiary of BitGo Holdings, Inc., a Delaware corporation headquartered in Palo Alto, California. Other BitGo entities include BitGo, Inc. and BitGo Prime LLC, each of which is a separately operated affiliate of BitGo Bank & Trust.

BitGo does not offer legal, tax, accounting, or investment advisory services. The information contained herein is for informational and marketing purposes only and should not be construed as legal, tax, or investment advice. You should consult with your own legal, tax, and investment advisor for questions about your specific circumstances.

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