Securely claim your funds today

This is the unique code provided to you from Stretto. You must enter it to begin the process.

Please refer to https://cases.stretto.com/cred/faqs/ for timelines.

Most users will be KYC approved within minutes. In the case of needing additional reviews, our team may reach out to you via email for clarification using bitgotrust_onboarding@cases.withpersona.com.

You MUST enter through this landing page in order to receive a Cred Inc distribution account. You can reuse your login credentials, which will result in 2 accounts under one login. You will be able to toggle between all your accounts after login.

For the best experience of the BitGo platform, please access BitGo https://app.bitgo.com/web/auth/login through the latest version of Google Chrome Web browser on your laptop/PC/Desktop.

You may make an on-chain withdrawal directly from BitGo into an address of your choice. If trading is available on your account, you may convert your cryptocurrency into USD and withdraw USD via ACH (if available) or through a domestic or international wire.

For security reasons, BitGo requires all withdrawal addresses to be pre-approved (whitelisted). Since all digital assets used for trading are held in offline, cold storage, this process ensures your funds remain secure.

If you have the required permissions, follow these steps:

1. Go to the Trade tab in your BitGo account
2. Click Wallet Details -> on the right side of the Trading page
3. Select the Whitelist tab above the Balances section
4. Click + Whitelist near the middle of the screen
5. Choose Add to whitelist from the dropdown menu
6. Enter the crypto wallet address you want to add
7. Confirm accuracy by checking the attestation box
8. Click Whitelist Address to finalize

Crypto withdrawals typically take 3-24 hours to process. Since BitGo accounts use a highly secure cold storage environment, processing requires additional steps:
- Our team manually approves and signs withdrawal requests in a bank-grade vault before bringing them online for blockchain processing
- Crypto withdrawals are processed 7 days a week, ensuring security and compliance

If you have the necessary permissions (Admin access), you can link a bank account to BitGo by following these steps:

1. Navigate to the Trade tab at the top of your BitGo account.
2. Click Go Account → on the right side of the Trading page.
3. Select the Banking tab above the Balances section.
4. Click + Add Bank Account on the right side of the screen.
5. Choose your linking preferences and enter your banking details as prompted.

New bank account linking requests typically take 24-48 hours to be reviewed and approved for use on our platform.

BitGo processes USD withdrawal requests Monday through Friday during normal banking hours. Most withdrawals are completed within 24-48 hours.

1. Pending trade settlements: If you recently placed a trade, your USD may still be reserved for settlement.

2. Insufficient funds after fees: Withdrawal fees may reduce your spendable balance. Try adjusting your withdrawal request as follows:
a. ACH transfer: Reduce by $1
b. Domestic wire (U.S.): Reduce by $16
c. International wire: Reduce by $30

Unfortunately, we haven't received specific reasons for the returned withdrawals. To resolve this, we recommend contacting your bank directly.

Please ask them what information or requirements are needed to successfully receive a wire transfer to your account. Alternatively, you can add a different bank account to your profile.
Additionally, regarding the fee that got deducted during this was deducted by your bank therefore, we request you to reach out to them on this.

Please see https://cases.stretto.com/cred/faqs/ for details.

For queries related to your distribution amount, please see https://cases.stretto.com/cred/faqs/. BitGo follows instructions from Cred Inc.