We collect contact information. As part of the registration process on bitgo.com, we collect your name and email address. We may also collect your address and phone number.
We collect identity verification information. We may collect photo copies of your government-issued ID. We may also collect copies of your utility bills.
We collect information from third parties. We may have connections from our website to social media platforms. We may collect name and gender from those platforms. We may also collect information from third parties. This may include information to verify your identity.
We collect usage and device information. We may collect information about the browser or device you are using. We may also collect technical information about how you connected to us. This might include your operating system or phone model. We might also collect ISP or mobile carrier information. We also collect IP addresses.
We collect information directly from you. We collect information when you register on our site or fill out a profile. We also collect information when you place an order. We also collect information if you subscribe to a newsletter or respond to a survey.
We collect information from third parties. We may collect information from your company. We may also collect information from those who validate identity.
We collect information from you passively. We use third party tools to collect information from you. We do this on our websites and in emails that we send to you. To learn more about the tools we use and your choices, read below.
We may combine information that we get from a third party with information we already have. We may also combine information from your profile with information you submit in surveys.
We use information to respond to your questions and requests. We use information to respond to your questions and requests. We use your information to respond to questions about our solutions or resources or your relationship with us.
We use information for surveys. We use information to tell you about new products. We use information we have about you to tailor these invitations to you. We also may use your information to send you product surveys.
We use information to improve products and services. We use your information to improve our sites and services. We use your information to customize your experience with us. Information you provide helps us respond to your customer service requests and support your needs more efficiently.
We use information for security purposes. We use your information to verify your identity. This includes using copies of your ID to verify your identity. We also use your information for anti-money-laundering purposes and to protect our company and our customers. We also use the information to protect our websites.
We use information for marketing purposes. We provide you with information about new products and special offers. We do this when legally permitted.
We use information to process orders and payments, or assist in value transfers. We use information you provide about yourself when placing an order to provide service to that order.
We use information as otherwise permitted by law or as we may notify you.
We will share information with third parties who perform services on our behalf. We may share your personal information with trusted third parties for data processing and verification purposes. These include companies who serve as our vendors and help us ultimately deliver products or services to you.
We will share information if we think we have to in order to comply with the law or to protect you or ourselves. We will share information to respond to a court order or subpoena. We may share information if a government agency or investigatory body requests it. This includes U.S. law enforcement or regulatory authorities.
We may share information if we are investigating potential fraud.
We may share information with a successor to all or part of our business, as permitted by law. If part of our business is sold, we may include customer information as part of that transaction. Where legally required, we will give you prior notice and if you have the legal right to do so, allow you to object.
We will share information with our business partners and clients. We may share billing information. We may also share usage statistics.
We may share information for other reasons we may describe to you.
You can opt out of receiving certain emails from us. To opt out of marketing emails please email us at email@example.com. You can also follow the instructions in any such message you get from us. If you opt out of marketing emails you will continue to receive messages from us about your relationship with us where permitted by law. You can deactivate your account from your user profile on our site.
You can update your information. To update or correct information you can log into your account. You can also email us at firstname.lastname@example.org.
Our Do Not Track Policy. Some browsers have “do not track” features that allow you to tell a website not to track you. These features are not all uniform. We do not currently respond to those signals.
Options you select are browser and device specific.
We use appropriate and reasonable security measures as required by relevant laws. The Internet is not 100% secure. We cannot promise that your use of our Site or App will be completely safe. We encourage you to use caution when using the Internet.
We keep personal information for as long as necessary or relevant for the practices described here. We keep information as otherwise required by law. If you cancel your account, we may keep archived copies of your information as permitted by law.
Information we collect may be stored in the United States. If you live outside of the United States, you understand and agree that we may transfer your information in the United States. The United States may not afford the same level of protection as the laws in your country.
If you have any questions about this policy or our privacy practices please [Contact Us](https://bitgo.freshdesk.com/support/solutions "Contact Us"). You can call us at: (650) 847-0009. You can write to us at:
2443 Ash Street
Palo Alto, CA 94306
From time to time we may change our privacy policies. When we do, we will notify you of any material changes as required by law. We will also post an updated copy here.
Effective Date: August 1, 2013 (Last Updated: September 13, 2018)