Getting Started

Download the App

• Now available on the App Store and Google Play

• iOS: requires iOS 17+

• Android: requires Android Nougate (7.0) or newer

Authentication Set Up

• All authentication methods are initially configured in the BitGo platform (app.bitgo.com) and can then be used in the app to log in and process pending transactions.

• After successfully logging in to the BitGo Verify app for the first time, you may add, delete or modify all authentication methods within the app going forward.

• If you have existing authentication methods established, BitGo Verify will not require a separate authentication setup.

• BitGo Verify supports multiple secure login methods:

  • Passkeys (recommended)

  • Software-based

  • Hardware security key (e.g., Yubikey and other FIDO2-Compatible Keys)

  • Two-factor authentication or 2FA (email, password + OTP) - it may be helpful to install and use password manager and authenticator mobile apps approved by your own IT/Security teams.

• BitGo Verify provides the additional functionality of adding a mobile passkey using biometrics.

Passkeys (Recommended)

• BitGo allows for two types of passkeys

  • A software-based passkey, e.g., Passwords app (iOS), Google Password Manager (Android), Samsung Pass (Android), etc., and

  • A physical security key, e.g., Yubikey.

Software-Based Passkey on BitGo Platform

• Set up a new passkey on the BitGo platform (app.bitgo.com).

• Access your profile in the top right corner and navigate to: Account Settings > Authentication > Passkey > Add a Passkey.

• Click Continue when prompted to create a passkey.

• When prompted to enter your 2FA code, click Enter OTP instead (above the Continue button).

• Enter your 2FA code from your TOTP authenticator app and click Continue.

• Name your passkey.

• Select Save another way when prompted and select Use a phone, tablet, or security key.

• Open the Camera app on your phone and scan the QR code.

• Click the link and save the passkey to your device when prompted.

• For Android: if you have a work profile you must use the work camera.

• Verify that the passkey has been successfully saved to your device.

  • On an Andriod: Settings > Passwords, Passkeys & Accounts,

  • On an iOS 18 or later device: go to the Passwords app, or

  • On an iOS 17 or earlier device: Settings > Passwords > bitgo.com.

Software-Based Passkey From Mobile Device

• If you logged into BitGo Verify with 2FA, i.e., email, password and OTP, for the first time you will:

  • Be prompted to create a passkey then guided to the Authentication page in Settings.

  • Passkey setup can then be completed on the app.

Hardware Security Key (e.g., Yubikey and Other FIDO2-Compatible Keys)

• Set up a new security key on the BitGo platform (app.bitgo.com).

• Access your profile in the top right corner and navigate to: Account Settings > Authentication > Passkey > Add a Passkey.

• Click Continue when prompted to create a passkey.

• When prompted to enter your 2FA code, click Enter OTP instead (above the Continue button).

• Enter your 2FA code from your TOTP authenticator app and click Continue.

• Name your passkey.

• Select Save another way when prompted and select Use a phone, tablet, or security key.

• Insert your Yubikey (or any compatible FIDO2 device) into your laptop, touch it or tap it on your phone if NFC-enabled, to indicate that you wish to use it.

• Touch/tap your security key again to confirm setup.

• Enter a pin for your security key.

• Select Next.

• Verify that your security key has been successfully set up in the Authentication section.

2FA

• Set up a new 2FA authenticator app on the BitGo platform (app.bitgo.com).

• Access your profile in the top right corner and navigate to: Account Settings > 2-Factor Authentication > Add a 2FA Method.

• Select Time Window as your 2FA method.

• Scan the QR code using any TOTP-compatible authenticator app (e.g., Google Authenticator, Authy).

• Enter the 6-digit code generated by the authenticator app into the BitGo platform to confirm set up.

• Verify that your 2FA method has been successfully set up in the 2-Factor Authentication section.