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General Operations

Travel Rule

About the Travel Rule at BitGo

The Travel Rule is a regulatory requirement that obligates Virtual Asset Service Providers (VASPs), like BitGo, to gather and share certain customer information for virtual asset transfers that meet specific criteria. This rule is intended to prevent money laundering, combat the financing of terrorism, and improve transparency in digital asset transactions.

BitGo custodial wallets, including both segregated client accounts and Go Accounts, are subject to the Travel Rule. This means you will need to provide specific details when you withdraw or receive digital assets. The Travel Rule does not apply to hot wallets, fiat transactions, or transactions for staking, unstaking, or claiming rewards.

The Travel Rule requires you to provide certain details when you withdraw or receive digital assets. These actions are only required if you are a client of one of the following regulated entities:

  • BitGo Custody MENA FZE

  • BitGo Europe ApS

  • BitGo Singapore

  • Frankfurt DE Trust

Withdrawals

Withdrawals to a VASP

When sending digital assets from your BitGo custodial wallet to another VASP, you may be required to provide details about the receiving VASP and recipient as part of the address whitelisting process. This information is only needed once per address.

Requesting a VASP Addition

If the receiving VASP is not listed in the dropdown menu, you can request to add the VASP to the directory. You will need to provide information about the VASP for the BitGo team to review. Once verified, it will be added to BitGo's list of known VASPs and will be available for withdrawals. Note: Transfers cannot be performed or queued while a VASP review is in progress. Once the review is completed and the VASP is approved, you will be able to perform your transfer/withdrawal. 

Withdrawals to an Unhosted Wallet: Small Deposit Test

For withdrawals to an unhosted wallet (e.g., a hardware wallet or MetaMask), you must complete a Small Deposit Test (also known as a Satoshi Test) to verify that you own the external address you are whitelisting.

The Small Deposit Test is used to verify ownership of an unhosted wallet address to comply with regulatory requirements. You will be given a small, specific amount of the digital asset to transfer from your unhosted wallet to your BitGo wallet. You have 24 hours and three attempts to complete this test.

To successfully complete the test, the deposit must be received from the exact address you specified. For UTXO coins, the amount might be sent from a change address, which can cause the test to fail. You must ensure you can specify the exact address the deposit comes from.

Deposits From an Unrecognized Address

If you receive a deposit into your segregated custodial wallet or Go Account and the originating address is not recognized by BitGo, wallet admins will receive a message in the Activity section of the platform. You will be prompted to provide details about the sender, including whether the deposit came from an individual or a business and their country of residence or incorporation.

About BitGo

BitGo is the digital asset infrastructure company, delivering custody, wallets, staking, trading, financing, and settlement services from regulated cold storage. Since our founding in 2013, we have been focused on accelerating the transition of the financial system to a digital asset economy. With a global presence and multiple regulated entities, BitGo serves thousands of institutions, including many of the industry's top brands, exchanges, and platforms, and millions of retail investors worldwide. For more information, visit www.bitgo.com.

©2025 BitGo, Inc. (collectively with its parent, affiliates, and subsidiaries, “BitGo”). All rights reserved. BitGo Bank & Trust, National Association (“BitGo Bank & Trust”) is a national trust bank chartered and regulated by the Office of the Comptroller of the Currency (OCC). BitGo Bank & Trust is a wholly-owned subsidiary of BitGo Holdings, Inc., a Delaware corporation headquartered in Palo Alto, California. Other BitGo entities include BitGo, Inc. and BitGo Prime LLC, each of which is a separately operated affiliate of BitGo Bank & Trust.

BitGo does not offer legal, tax, accounting, or investment advisory services. The information contained herein is for informational and marketing purposes only and should not be construed as legal, tax, or investment advice. You should consult with your own legal, tax, and investment advisor for questions about your specific circumstances.

Digital assets are subject to a high degree of risk, including the possible loss of the entire principal amount invested. Past performance and illustrative examples do not guarantee future results. The value of digital assets can fluctuate significantly and may become worthless. No BitGo communication is intended to imply that any digital asset services are low-risk or risk-free. BitGo is not a registered broker-dealer and is not a member of the Securities Investor Protection Corporation (“SIPC”) or the Financial Industry Regulatory Authority (“FINRA”). Digital assets held in custody are not guaranteed by BitGo and are not subject to the insurance protections of the Federal Deposit Insurance Corporation (“FDIC”) or SIPC. Custody and other digital asset services are subject to eligibility, jurisdictional, and regulatory restrictions. Availability of specific products and services may vary by location and entity.

BitGo endeavors to provide accurate information on its websites, press releases, blogs, and presentations, but cannot guarantee all content is correct, completed, or updated. Content is subject to change without notice. BitGo disclaims any obligation to update or supplement such information except as required by applicable law or regulation.

BitGo makes no representation that the information contained herein is appropriate for use in any jurisdiction where its distribution or use would be contrary to law or regulation or would subject BitGo or any of its affiliates to any registration or licensing requirements in such jurisdiction. Persons who access this information are responsible for complying with all applicable laws and regulations.