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Industry-Leading Security
With multi-location custody, and multi-party wallets, your assets are safeguarded with the most trusted security protocols in the industry.
FTX Distribution portal
Recover your FTX funds - Build your future with BitGo
Securely trade, stake, and store your digital assets directly from qualified custody. Your assets are our top priority.
Globally trusted since 2013
Win a full Bitcoin with BitGo. Your recovery just got more rewarding.
Select BitGo as your retail distribution partner
You'll be automatically entered for a chance to win one full Bitcoin!
Choose BitGo
Start your FTX recovery with the most secure and trusted platform.
Enter to win
All qualifying users are automatically entered to win one full Bitcoin!
Why Choose BitGo?
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Expert Guidance
Our team of recovery experts will work with you throughout the process, ensuring every step is handled professionally and securely.
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Established Trust
BitGo has been a trusted custody provider for institutional clients for over a decade. We secure billions in assets worldwide for all types of investors.
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Easy Onboarding
Opening a new BitGo account is a breeze. Set up your account, receive your assets, and secure your financial future in just a few minutes.
How it works
Create your account
Complete a quick registration to begin the recovery process. Our secure portal ensures your information is protected at every step.
Recover your funds & store securely
Recover your funds and store them in your secure multi-currency account. Securely trade, stake, and store your assets directly from our industry-leading qualified custody.
Your funds protected, like never before
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Ways to recover your assets
Withdraw your assets in fiat to your personal bank.
Withdraw your assets to self-custody.
Grow your assets: invest, custody, lend, or stake with BitGo.
Frequently Asked Questions
When will I receive my funds?
When will I receive my funds?
Refer to the FTX Claims Portal for the most accurate timelines and updates on disbursements.
How do I know if I’m ready to receive my funds?
How do I know if I’m ready to receive my funds?
If your status in the FTX Claims Portal shows as “Approved,” you’re ready to receive your funds.
Which disbursement group am I in?
Which disbursement group am I in?
Your group is determined by the FTX Claims Portal. Please check there for specific timelines and further details.
How will I receive my funds?
How will I receive my funds?
If eligible for USD: Funds will be sent to your Go Account.
For restricted countries with no fiat or custody support: You can receive your disbursement as goUSD or USDC.
What is a Go Account?
What is a Go Account?
Unlike other crypto wallets, Go Accounts are cold custody wallets that can hold multiple assets, including fiat and cryptocurrencies. Go Accounts, which connect directly to BitGo’s Go Network, connect you to other enterprises, platforms, and exchanges, enabling a secure and instant way to allocate, trade, and settle assets. Read more about the Go Network here.
I no longer have access to the email I used for FTX. What should I do?
I no longer have access to the email I used for FTX. What should I do?
Contact FTX Support at support@ftx.com to update your email address to one you can access. You’ll need this to set up your BitGo account.
What if my status in the BitGo email differs from the FTX Claims Portal?
What if my status in the BitGo email differs from the FTX Claims Portal?
Contact FTX Support at ftxcreditors@bitgo.com for clarification.
Are there fees for using BitGo?
Are there fees for using BitGo?
For depositing crypto into BitGo wallets: The first six months of custody are free for FTX creditors, after which standard custody fees apply. Please refer to the BitGo pricing guide for details.
For withdrawing fiat: A $30 wire withdrawal fee will be charged.
How long does it take to process withdrawals?
How long does it take to process withdrawals?
Domestic withdrawals: Typically 1-2 business days.
International withdrawals: Up to 3 business days, depending on the receiving bank.
Why is my KYC status showing as “Under Review?"
Why is my KYC status showing as “Under Review?"
We are actively reviewing your information and should have a response within 1 hour.
What if I need someone else at my business to attest to the Terms of Use?
What if I need someone else at my business to attest to the Terms of Use?
You can add an authorized person in the Enterprise Settings section. They will receive an invitation email and can log in to attest.
Will taxes be deducted from my distribution?
Will taxes be deducted from my distribution?
The distribution that you receive may be subject to taxes. FTX Trading is responsible for withholding portions of your distribution for taxes where applicable. BitGo is not able to provide you with tax advice and has not withheld any portion of your distribution for taxes. You may contact FTX Trading at support@ftx.com if you have questions or need additional information.
Important Deadlines
Important Deadlines
Please refer to https://claims.ftx.com/welcome for information about important deadlines.
Ready to recover your assets?
